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What is VLOK?
Vlok is a complete restaurant system that answers calls, takes bookings, manages capacity, andkeeps all guest information in one place.
Does Vlok replace my staff?
No. Vlok supports your staff by handling calls and bookings so your team can focus on service,not the phone.
Can Vlok handle multiple calls at the same time?
Yes. Vlok can handle multiple calls at the same time. Unlike most restaurants, when two or morepeople call at once, Vlok speaks with them all. No busy tones.
Can Vlok overbook my restaurant?
No. Vlok strictly follows your chosen capacity, time slots, and booking rules so overbookingcannot happen.
What happens if Vlok doesn’t understand something or a guestwants a human?
Vlok can transfer the call to your team at any time or take a message, ensuring nothing ismissed.
What information does Vlok store about guests?
Every booking is stored with the guest’s contact details, booking history, and notes such asallergies or special requests..
Does Vlok work outside opening hours?
Yes. Vlok is available 24/7 to answer calls and take future bookings. It will not makereservations outside your set opening times.
Do I need any special hardware to use Vlok?
No. Vlok works on all devices. There is no special hardware to install.
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